Debtors / Creditors not available

My debtors / creditors options are greyed out. What do I need to do?

There are two possible reasons why your Debtors and Creditors options are unavailable.

Scenario 1 - incorrect registration status

Step 1.

• Ensure that your program is correctly registered at Level two or above. Click on the File > Registration menu option.

Step 2. 

• Check the registration status. If it is not level 2 or above:
  • Enter your Client ID in the designated area
  • Click on the Register Cashbook button. 

If the registration status is still not level 2 or above, you will need to contact Practical Systems for an upgrade.

Click on the Cancel/Exit button.

Scenario 2 - Options not activated.

The second reason why Debtors and Creditors could be greyed out is that they may not yet be activated.

Step 1. 

• Go to the Setup >  Settings menu option.

Step 2. 

• Click on the Modules tab
• Tick the boxes entitled Activate Debtors and Activate Creditors
• Click on the OK button.