To find your STP Event History:
Quick links to section
Pay Event History example:
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Pay Event: The default Single Touch Payroll event type. | |
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Full File Replacement: Used to replace the latest pay event file that was sent to the ATO in error or contains significant corrupt data. | |
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Update Event: Used in cases where the employee YTD amounts need to be changed. This event type can only be used in circumstances other than when an employee is paid. |
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The event has been submitted and is currently being processed by SuperChoice. This is the initial status for all submissions. | |
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The event has been received by the ATO and it is currently being processed. If the event passes secondary validation by SuperChoice, it will change to this status. |
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The event has been processed without errors by the ATO. It may take up to 72 hours for an event to change to this status. | |
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Some of the information submitted in this event contains errors, but were not detected earlier. An event with this status has failed, and a new event should be submitted after the errors have been fixed. | |
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The ATO have rejected the event due to invalid or incorrect information. An event with this status has failed, and a new event should be submitted after the errors have been fixed. | |
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The ATO have processed the submission, however one or more warnings have occured. The issues should be corrected before the next event is submitted. | |
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The ATO have processed the event, however one or more errors have occured. An event with this status has partially failed, and a new event should be submitted after the errors have been fixed. | |
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An internal Cashbook error has occured processing updates to this event. Please contact Practical Systems Support for assistance. | |
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An internal SuperChoice error has occured processing updates to this event. Please contact Practical Systems Support for assistance. | |
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If after 72 hours the event has not processed or been rejected, the event is cancelled. An event with this status should be submitted again. |
Where the entire submission is rejected, employers must do the following in order to meet their STP obligations:
Practical Systems Support is available to assist in fixing errors.
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The event has finished processing successfully without any issues | |
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The event has finished processing, but one or more errors have occured. Double-click on the icon to view the details on why the event has failed. Practical Systems Support can assist in fixing any of the listed errors. |