Single Touch Payroll - Understanding Event History

To find your STP Event History:

• ​Click on the Payroll toolbar icon.
• Click on the Single Touch Payroll tab.
• Click on the Event History button.
• This window displays the status and all SIngle Touch Payroll (STP) submission made by the employer to date. 

Quick links to section

1. Event Types
2. Statuses
3. Icons

Pay Event History example:

• Type - Icon indicating the type of event, Pay Event, Update Event, or Full File Replacement
• Status - The processing stage of the event.
• ATO Reference - Submission reference. Quote this to Practical Systems Support when requesting assistance for failed events.
• Last Updated - The date and time the submission was last updated. Submission are updated shortly after the initial submission, then once every 2 hours until a final status is received.
• Issues - Indicates if there are any issues with the submission at the current stage. If an icon is visible for the submission, double-clicking on it will display detailed the issues in detail.
• Date
  • ​Pay Events/Full File Replacement - The end of the pay run period
  • Update Events - The update date.
• Submitted By - The full name of the user signed in to Cashbook when the event was submitted. 

Event Types

		Pay Event: The default Single Touch Payroll event type.
		Full File Replacement: Used to replace the latest pay event file that was sent to the ATO in error or contains significant corrupt data.
		Update Event: Used in cases where the employee YTD amounts need to be changed. This event type can only be used in circumstances other than when an employee is paid.

Statuses

		The event has been submitted and is currently being processed by SuperChoice. This is the initial status for all submissions.
		The event has been received by the ATO and it is currently being processed. If the event passes secondary validation by SuperChoice, it will change to this status.
		The event has been processed without errors by the ATO. It may take up to 72 hours for an event to change to this status.
		Some of the information submitted in this event contains errors, but were not detected earlier. An event with this status has failed, and a new event should be submitted after the errors have been fixed.
		The ATO have rejected the event due to invalid or incorrect information. An event with this status has failed, and a new event should be submitted after the errors have been fixed.
		The ATO have processed the submission, however one or more warnings have occured. The issues should be corrected before the next event is submitted.
		The ATO have processed the event, however one or more errors have occured. An event with this status has partially failed, and a new event should be submitted after the errors have been fixed.
		An internal Cashbook error has occured processing updates to this event. Please contact Practical Systems Support for assistance.
		An internal SuperChoice error has occured processing updates to this event. Please contact Practical Systems Support for assistance.
		If after 72 hours the event has not processed or been rejected, the event is cancelled. An event with this status should be submitted again.

Important!

Where the entire submission is rejected, employers must do the following in order to meet their STP obligations:

• Read and have an understanding of the reason the submission was not processed
• Subsequent submissions must include improved data, and not simply send identical data (unless specifically advised to do so due to system errors)
• Contact the ATO if there are ongoing submission issues

Practical Systems Support is available to assist in fixing errors.

Issues

		The event has finished processing successfully without any issues
		The event has finished processing, but one or more errors have occured. Double-click on the icon to view the details on why the event has failed. Practical Systems Support can assist in fixing any of the listed errors.