Missing Items in the Chart of Accounts

Why can I see a chart of accounts items in dropdown lists, but I cannot see it in the chart of accounts?

The most likely cause of the symptom is that the chart item has been marked as Inactive.

1. Click on the Chart toolbar option.
2. Tick Include inactive accounts.


3. The missing account should reappear. Inactive accounts are easily identified because they will appear in Italic font.


4. To make an inactive account active again, either double-click on the account or click once on the account, and then click on the Edit button.

5. Make the account active by unticking Account is inactive box, and then click on the OK button.
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6. The account should now appear in the chart list in normal font.