My device is not being recognised in Device Discovery when I select Find my reader/scales/drafter/barcode.
You will need to know what COM Port the device is using on your computer. If you know this, skip to Step 4.
NOTE: Please make sure you have the correct model of hardware selected from the Dropdown list.
Scroll down to Ports (COM & LPT), and make note of the COM port that your device is communicating with.
In this case the port is COM10.
Exit out of this window to take you back to the Device Discovery window.
Select Manual Setup and the Device Setup box will appear
Select the Port that your device is communicating with (this case COM10).
Do not change the other settings in Device Setup.
Once the test is working, close out of this test window and the Setup Devices window.
Open live entry and you will see that you should have green buttons next to your connected devices.
Click Start Live Entry.
You are now ready to use your devices for data entry in Stockbook Live Entry.